Why Some Companies Emerge Stronger and Better from a Crisis: 7 Essential Lessons for Surviving DisasterAn authority in crisis management outlines seven distinct competencies an organization needs to handle crises effectively in order to come through the event with strength and confidence. |
Contents
The Crisis Society The Rise of the Abnormal | 1 |
Challenge 1Right Heart Emotional IQ Deny Denial Grieve Before a Crisis Occurs | 27 |
Challenge 2Right Thinking Creative IQ Be a Responsible Troublemaker | 51 |
Challenge 4Right Integration Integrative IQ Embrace Fuzziness | 73 |
Challenge 5Right Technical Skills Technical IQ Think Like a Sociopath Act Like a Saint | 95 |
Challenge 6Right Transfer Aesthetic IQ Down with the Old Design and Implement New Organizations | 113 |
Challenge 7Right Soul Spiritual IQ Spirituality Is The Ultimate Competitive Advantage | 127 |
When a Whole Society Is in Crisis All of the Challenges Apply | 157 |
Other editions - View all
Why Some Companies Emerge Stronger and Better from a Crisis: 7 Essential ... Ian I. Mitroff No preview available - 2005 |
Why Some Companies Emerge Stronger and Better from a Crisis: 7 Essential ... Ian I. Mitroff No preview available - 2005 |
Common terms and phrases
abnormal accidents acts of betrayal American attack Benetton Benetton-Turkey betrayed betrayer bombing Brian Cruver Center Challenge Chapter Charles Perrow cognitive controlled paranoid corporate crisis leadership crisis management CM defense mechanisms denial diamond model Dianne disciplines E. O. Wilson emotional employees Enron ethical example existential fact fear of falling feelings Figure fundamental human ill-structured problems important industry Injuries/Deaths/Damage inquiry instance institutions integrated learned Loss of key Mad Cow Disease major crises Martha Stewart Mary mess mind Mitroff myths ness nization normal accidents number of crises occurred one's operating orga organiza person phase potential prepared proactive product tampering psychological rank and yank rational RB's reactive organizations responsible result risks sense society sociopathic solving spiritual split stakeholders strikes Labor structure systems accidents Table terrorism terrorist thinking threats tion Top management traumatic Tylenol unsafe WorldCom York