III. APPENDIX TO THE PSC PERFORMANCE PLAN A.1 Linkage to HHS and Agency Strategic Plans Services offered by the PSC contribute to enhanced capacity for the HHS program components to meet their challenges for the future. Successful achievement of PSC's performance goals will save HHS agency funds for administrative support. Therefore, we consider that our Plan supports all of the HHS strategic goals from an administrative support perspective. As a fee-for-service organization, we must continuously review our processes with sensitivity toward the long-range goals of retaining our current customers and acquiring new ones. The PSC realizes that workloads and priorities from our customers vary based on the influences and pressures inherent in their own organizations, across the Federal Government and, in some instances, even globally. Our strategic planning anticipates the need for constant improvement in the accuracy of information, while continuously trying to find alternative methods which will result in reduced fees and maximized performance for customers. This proactive approach in developing strategic objectives recognizes that information and feedback from our customers, our vendors, and our employees serve as an invaluable and essential role in shaping our future customer service and marketing efforts. We further realize that only by conducting extensive analysis of new acquisition methods, technical developments, and market trends can we maintain and expand our current competitive edge, and accelerate our growth in the Federal marketplace. In an effort to focus on PSC-wide and outcome oriented goals we have streamlined the PSC FY 03 and FY 04 Performance Plans. Many of the FY 02 goals and targets, which are largely service area outputs, have been dropped from these Plans. Although many of the FY 02 goals will no longer be reported in GPRA, we will continue to track those, and many others, through our performance management plans. We have gone from 44 goals in FY 02 to 21 in FY 03 and 19 in FY 04. A. The Following FY 02 Goals are being dropped from FY 03 and FY 04 Plans in an effort to focus on outcome goals in the PSC Performance Plan. The following goals are output goals for specific service areas. We will continue to track these goals through our performance plans. 1.4. Achieve at least 5 of 8 of the following acquisition standards each year: 8. Award in 5 working days from receipt of an acceptable RFC 95% of Micro purchases (Simplified Acquisitions under $2,500) b. Award in 15 working days from receipt of an acceptable RFC 95% of simplified acquisitions (less complex under $100,000) c. Award in 45 working days from receipt of an acceptable RFC 95% of simplified acquisitions (complex) d. Award in 90 days from receipt of an acceptable RFC 95% of sealed bid acquisitions c. Award in 90 days from receipt of an acceptable RFC 95% negotiated sole source acquisitions f. Award in 135 days from receipt of an acceptable RFC 95% negotiated competitive acquisitions (non-complex) g. Award in 175 days from receipt of an acceptable RFC 95% negotiated competitive acquisitions (complex) h. Expand acquisitions customer base 1.6. Achieve performance standards every year at Supply Service Center: a. Achieve a 95% Fill Rate standard for the SSC b. Achieve a .5% Delivery Discrepancy Rate for the SSC c. Achieve a .05% Damaged Shipment Rate for the SSC d. Achieve a .4% Shipping Accuracy Rate for the SSC e. Achieve a 95% Rate in Meeting the Order Turn-Around Time Standard f. Achieve a 95% Customer Satisfaction Rate with SSC Services 1.7. Increase or maintain level of Building Management service calls corrected during first response 1.8. Properly addressed incoming and outgoing mail will be processed within one day. Shipments received with special agreements, e.g., large mailings, will be processed within 5 days. Continued -A. The Following FY 02 Goals are being dropped from FY 03 and FY 04 Plans in an effort to focus on outcome goals in the PSC Performance Plan. The following goals are output goals for specific service areas. We will continue to track these goals. through our performance plans. 1.9. FOH - Eliminate Barriers to Care-Increase Access Points Clinical Service: Provide needed basic clinical services to Federal employees 1.11. FOH -- Environmental Health Services: Increase the hours of environmental health services provided and billed to customers 1.12. Reduce the Unit Core Cost of Personnel/Payroll Services to PSC Customers 1.13. Reduce or maintain the unit cost of forms and publications distribution service for HHS customer products 1.14. Maintain unit cost per line (TIP) 3.4. Review and negotiate 85% of Indirect Cost Rate Proposals within six months of receipt 3.5. Exceed the OMB Objective of 95% of Vendor Invoices Paid on Time 3.6. Refer delinquent debts to TOP within required timeframe 3.7. Reduce erroneous payments to recipients of government funds (minimum base of .075% of total payments) Commercial Payments Travel Management System 4.2. Increase Non-Waivered Electronic Disbursements 4.3. Expand on-line procurements and E-government services; Post all synopses over $25K on Government-wide web site 4.4. Payment Management --Increase the number of recipient organizations reporting electronically 5.2. Achieve overall increase in employee satisfaction PSC-wide 5.4. Exceed the OPM Timeliness Requirement of 80% of Payroll Separation Processing Actions to OPM within 30 days 5.5. Position Classification Services: Develop 95% of position descriptions, evaluation statements and supporting documents within 2-10 work days (routine actions) Continued A. The Following FY 02 Goals are being dropped from FY 03 and FY 04 Plans in an effort to focus on outcome goals in the PSC Performance Plan The following goals are output goals for specific service areas. We will continue to track these goals through our performance plans. 5.6. Personnel Staffing Services: Prepare 90% of vacancy announcements within 2-3 working days upon receipt of the classified Position Description 5.7. Executive recruitment: 90% of vacancy announcements will be done 2-10 workdays upon receipt of classified PD 5.8. Personnel processing services: 90% of pay documents will be processed within the pay period (unless last Friday) 5.9. 95% of all Commissioned Corps on-line applicants to be personally contacted, oriented, and educated within 3 working days on the Corps and given access to entire application. 5.10. 95% of all Commissioned Corps applicants will be issued orders within 5 working days after hiring agency issues a form PHS-1662 5.11. Delayer and streamline PSC; decrease supervisor to employee ratio 5.12. Reduce incidents of workplace violence, thefts, and threats to Federal property B. The following goals were included in the FY 2002 Plan but have been revised in the FY 2003 and FY 2004 Plans: 2.1. Distribute PSC comment cards and evaluate monthly and conduct a PSC-wide customer satisfaction survey annually. This goal was revised to include the PSC comment cards as a mechanism to measure customer satisfaction. 3.1. Achieve unqualified (clean) audit opinions for the PSC and its customers. This goal was listed separately by OPDIV in the FY 2002 Plan. In the FY 2003 and FY 2004 Plans it is combined into one PSC-wide goal 3.2. Reduce PSC and customer material weaknesses (MW) and reportable conditions (RC). This goal was listed separately by OPDIV in the FY 2002 Plan. In the FY 2003 and FY 2004 Plans it is combined into one PSC-wide goal 4.7. Develop a three-year competitive sourcing plan and complete competitive sourcing studies for commercial activities in the PSC according to OMB goals and based on the PSC FAIR Inventory for FY 00. This goal was revised to include the competitive sourcing plan. (This goal has targets for FY 03 and FY 05 – no target for FY 04) C. The following goals are for FY 2003 only: 2.4. Assure Quality of Care --Improve Customer/Patient Satisfaction -- Improve total customer satisfaction among Federal agencies served. This goal will be incorporated into PSC-wide goal 2.1. after FY 03. 3.8. Implement Results Oriented Management -- Create performance contracts for all PSC supervisors and managers that tie their performance to the PSC strategic plan. New goal for FY 03 only. |